Civil documents
Police clearance and good conduct certificates
Malaysia's Certificate of Good Conduct is issued through the Ministry of Foreign Affairs' e-Konsular system. ThinkPlus handles attestation and legalisation enquiries; confirm the certificate and destination requirements before arranging further endorsements.
Issuing the certificate and attesting it are different steps
Applications for Malaysia's Certificate of Good Conduct are made through the Ministry of Foreign Affairs' e-Konsular system. The Royal Malaysia Police undertakes the security vetting described in Ministry guidance; that is separate from the Ministry's certificate service.
After a certificate is issued, ask the receiving authority which version, translation and endorsements it requires. Do not assume every clearance document follows one embassy chain.
- 01
Check the document and intended use
Confirm the issuing country, document type, destination and receiving authority before arranging authentication.
- 02
Meet the document-specific prerequisite
Some categories require a notary, education authority or another issuing body. Original federal or state government documents can have different prerequisites from copies.
- 03
Wisma Putra, where required
Arrange Consular Division attestation after the applicable prerequisites; foreign-issued documents need a separate route check.
- 04
Destination requirements, where required
Confirm any mission endorsement, translation or further receiving-country attestation. These are possible stages, not four compulsory steps for every document.
Sources: e-Konsular helpdesk: CGC application guidance · Official Ministry e-Konsular portal · KLN London: consular services including CGC, police security vetting and online application
Which clearance document are you preparing?
Confirm the issuing country, certificate type and intended use first. A Malaysian Certificate of Good Conduct and a foreign-issued police certificate are not treated as the same issuing process.
| Your starting point | Preparation check | Existing guide |
|---|---|---|
| Malaysian CGC not yet issued | Use the official e-Konsular process and confirm eligibility and application instructions before planning later attestations | Later legalisation steps |
| Certificate already issued | Confirm the accepted version, original or copy, and any date requirement set by the receiving authority | Originals and certified copies |
| Foreign-issued police certificate | Check the issuing country, receiving authority and applicable mission authentication route | Foreign-document requirements |
| Translation requested | Confirm the accepted language, provider and sequence before ordering a translation | Translation requirements |
Sources: Official Ministry e-Konsular portal · Ministry of Foreign Affairs Malaysia: attestation requirements
Prepare your e-Konsular account
Before starting a CGC application, check that your identification and supporting documents meet the current e-Konsular requirements.
Prepare a supporting document that shows the reason for the certificate, such as a study offer or job offer letter. Check the official e-Konsular helpdesk FAQ for current requirements and account guidance before submitting. Applicants apply and download the approved certificate through the official portal.
| Applicant | Registration identification |
|---|---|
| Malaysian citizen | Register with MyKad, not a passport |
| Non-Malaysian applicant | Register with your current valid passport. For the CGC application, KLN requires at least six months remaining passport validity. |
Sources: e-Konsular helpdesk: CGC application guidance · Official Ministry e-Konsular portal
Laluan pantas: Sijil Kelakuan Baik
The Certificate of Good Conduct (Sijil Kelakuan Baik) is applied for through the official e-Konsular portal. Since 20 June 2026, applicants pay the RM20 government application charge when they submit through e-Konsular. Private preparation and any later steps requested overseas may add separate costs. The Royal Malaysia Police conducts security vetting and the Ministry of Foreign Affairs issues the certificate.
- Mohon dan bayar RM20 di e-Konsular semasa permohonan: apply and pay RM20 in the official e-Konsular portal at submission.
- Muat turun sijil digital selepas kelulusan: download the approved digitally signed certificate promptly and keep the PDF.
- Semak keperluan penerima: e-Konsular menyatakan SKB Malaysia tidak memerlukan pengesahan tambahan oleh KLN. Ask the recipient what format and issue date it accepts.
Sources: KLN Vancouver: changes to CGC application process, effective 20 June 2026 · KLN Shanghai: new CGC payment procedure and format · Official Ministry e-Konsular portal · e-Konsular helpdesk: CGC application guidance and published fee
Saving and using the approved certificate
Once approved, the digitally signed certificate can be downloaded and printed from e-Konsular without visiting KLN or a mission. Save the original PDF promptly after approval.
Keep the digitally signed PDF as your primary record. KLN guidance says you can verify its authenticity using Adobe Acrobat Reader or Pos Digicert eValidator.
The e-Konsular helpdesk says the Malaysian Certificate of Good Conduct requires no additional KLN authentication. Ask the receiving authority which issue date and format it accepts and whether it asks for any separate steps.
Sources: e-Konsular helpdesk: certificate download and printing · KLN Colombo: consular information, CGC authenticity verification
Commonly needed for
- Work and residence applications across the Gulf states
- Residence and family sponsorship applications
- Professional registration in regulated trades
- Long stay and migration applications
Check the recipient before paying for extra endorsements
Check your application's instructions for the accepted issue date, file format and any required translation or endorsement. Use the current e-Konsular instructions above to obtain the Malaysian certificate.
| Recipient example | What their published instructions say |
|---|---|
| Canada (IRCC permanent residence) | IRCC names Malaysia's Certificate of Good Conduct and describes a request letter in its permanent residence guidance. Check your application's instructions for when to obtain and submit the certificate. |
| UK (Skilled Worker visa) | If you are applying from outside the UK, check whether your occupation is one of those that requires a criminal record certificate. GOV.UK lists examples in education, healthcare, therapy and social services. |
Sources: IRCC: police certificates for Canadian immigration, Malaysia · UK Government: Skilled Worker visa, documents you must provide · Official Ministry e-Konsular portal
Prepare the quotation brief
Tell us the certificate type, issuing country, destination, requesting authority and deadline. Include any written requirements about the issue date, accepted version, translation or endorsements.
The receiving authority decides whether the certificate meets its date and format requirements. Certificate application, any required attestation and delivery are separate stages; confirm the required sequence for the actual application.
Questions
How long is a police clearance valid for?
The KLN e-Konsular FAQ states the certificate is valid for one year from the date of approval. The receiving authority may require a more recent issue date; attestation does not extend the certificate's accepted age.
Can you obtain the certificate itself?
ThinkPlus assists with attestation, legalisation and related document enquiries. Apply for the Certificate of Good Conduct through e-Konsular. If the receiving authority asks for separate document preparation, tell us what it requires.
Who issues Malaysia's Certificate of Good Conduct?
The Ministry of Foreign Affairs issues the Certificate of Good Conduct through e-Konsular. Applicants pay upon submission. The Royal Malaysia Police conducts security vetting as part of the process. Applying for the certificate and arranging any later legalisation are separate tasks.
What is e-Konsular?
The Ministry of Foreign Affairs' online portal for consular services including the Certificate of Good Conduct (Sijil Kelakuan Baik). Applicants register, submit documents and pay at submission through the portal at ekonsular.kln.gov.my.
What identification do I need to register on e-Konsular?
Malaysian citizens register with MyKad; non-Malaysian applicants register with a current valid passport. For the CGC application, KLN requires at least six months remaining passport validity.
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Tell us what document you have, where it will be used and who requested it. We will confirm the next steps and tell you which copies are needed.